Frequently asked questions

Everything people ask us before their first Jhonlina night.

How long is the trial?

You get 365 nights at home. If you don't love it, we arrange a free pickup and refund you in full.

How is the mattress delivered?

Mattresses arrive compressed in a single box. Delivery is free, and we schedule the drop-off window with you.

How long does it take to expand?

It reaches full shape within a few hours and finishes curing in about 48 hours. You can sleep on it the first night.

Which foundation should I use?

Any solid, slatted or adjustable base works, as long as slats are no more than 4 in / 10.2 cm apart.

Do you ship outside the United States?

We currently ship across the US. International shipping is being added market by market.

In which languages can I get help?

Our team answers in English, Portuguese and Spanish, by chat or email, in the language you write to us.